How do I contact ProSeries support?

How do I contact ProSeries support?

If you need to add a seat or change account information, you can do so at any time by calling Customer Service at 1-800-933-9999 for Lacerte and 1-800-434-6818 for ProSeries, during service hours.

How do I reset ProSeries?

Follow these steps to reset the primary password:

1. From the Tools menu, select Options.
2. Click on Passwords on the left side.
3. Click in the first available Primary Password field.
4. Hold down the ALT + F12 + C on your keyboard to open the Resetting the Primary Password dialog box.

How can I download ProSeries 2019?

Download and install from My Account:

1. Sign to My Account.
2. Enter your email or user ID and password, then click on Sign In.
3. To download the current year’s program, click respective Download button.
4. When asked Do you want to run or save this file?
5. Click Save again to finish saving the file.

How do I download Lacerte 2013?

2013 is available to install….How to Download the Lacerte Web Setup Wizard:

1. Click Download Now.
2. Click Save if you would like to keep the installer and access it for each new CD release.
3. If you chose to Save, double-click on the LACERTE13-R1_08-17-15.exe to begin the installation.

How do I find my customer number in ProSeries?

Verifying your Customer Account Number details

1. From the Tools menu, select Options.
2. Click the Customer Information button.
3. In the box that pops up, the Customer Number and Sold to ZIP code used to license ProSeries products will show.
4. Click OK to save any changes and close out the windows.

Is ProSeries online?

Online access With our Hosting for ProSeries option you can free yourself from IT and security hassles, with fast updates, automatic backups, built-in layers of security, multi-user access, and more.

How do I change my pro series password?

Change Password Manager Pro Login Password

1. Navigate to Admin >> Settings >> Change Login Password.
2. In the dialog box that opens, enter the old password.
3. Enter the new password.
4. Confirm your new password.
5. Browse and select the user certificate for smartcard/PKI/Certificate authentication.
6. Click “Save”.

How do I update ProSeries to 2020?

How to update ProSeries software

1. Open ProSeries.
2. From the Update menu, select Update Installed Products. ProSeries will connect and begin downloading product updates.
3. When the download is complete, click Install Now to apply new updates.

How do I update ProSeries 2019?

Run the ProSeries program as an Administrator.

1. Close that year of the ProSeries software.
2. Right-click on the ProSeries icon, and select Properties.
3. Click on the Tab named Compatibility.
4. Check the last box, Run this program as an Administrator.
5. Click OK.
6. Launch ProSeries.
7. Attempt to update and see if the error persists.

How do I install Lacerte 2020 workstation?

To add Lacerte 2020 to the Remote Desktop:

1. Sign in to your Right Networks online account.
2. Click on the Users tab, then select a user by clicking on their name.
3. You’ll see a screen showing the user’s installed applications.
4. Press the Install App button.

How do I download and install Lacerte prep files?

Follow these steps to install prep files within the program:

1. Open the current year Lacerte program.
2. From the Settings menu, choose Update Preparer Information.
3. Select Download Prep File.
4. A status window will appear.
5. Select Update My Program Now (Recommended), then click OK.

How do I find my QuickBooks desktop customer account number?

Where do i find my quickbooks account number?

1. Click the Gear icon, then select Account and Settings.
2. Go to the Billing & Subscription menu and select the pencil icon next to your payment method.
3. Review the information from there.
4. Then, update it if needed.