Is it normal to not be able to explain something to a customer?
Is it normal to not be able to explain something to a customer?
Sometimes customers are not able to clearly explain what is wrong and it’s completely normal. They don’t know your processes or your jargon; they just know that they’ve had expectations towards your product or services and are disappointed now.
Is it possible to resolve a customer service issue?
It’s not always possible to resolve an issue immediately. However, you also shouldn’t leave your customer hanging without explaining to them what’s going on. In fact, if a customer has to say something like “are you still there?”, it hurts customer satisfaction rates. “I apologize, but I need a few moments to solve this issue.
Why do customer service reps not keep their promises?
You cannot do anything because of the almighty policy. This customer service problem happens very often, it’s a reason for endless frustration for customers, and can be solved very easily. Some customer service reps who make promises don’t keep it because they don’t care about their job.
Are there any pre made scenarios for customer service?
Training your new customer service reps quickly and easily, as they can get the answer right from the saved replies. Note: No amount of pre-made scenarios will help you respond the best to every situation.
Sometimes customers are not able to clearly explain what is wrong and it’s completely normal. They don’t know your processes or your jargon; they just know that they’ve had expectations towards your product or services and are disappointed now.
Do you need a system to track customer complaints?
But if you’re getting multiple messages from multiple customers who all shared the same complaint, that’s the beginning of a narrative. To identify high-volume complaints, you’ll need a system for tracking them.
What happens when you have a customer service problem?
The success of your business will depend on how skillfully you handle your customer service problems. Remember, if you can resolve these issues successfully, you would have won a customer for their lifetime. They will return to you again and again, thus, boosting revenue and profits.
You cannot do anything because of the almighty policy. This customer service problem happens very often, it’s a reason for endless frustration for customers, and can be solved very easily. Some customer service reps who make promises don’t keep it because they don’t care about their job.
