How do I get a refund from MTA?

How do I get a refund from MTA?

Your best option to request a refund is to do it through the online form:

1. Go to the MTA Customer Self Service page.
2. Scroll down until you reach the MetroCard section.
3. Click on eFIX.
4. Pick the Balance Protection Claim option from the menu.
5. Check the requirement checkboxes to verify you have a right to a refund.

How long does MTA refund take?

Refund checks will be mailed to customers within 30 days after the Ticket Refunds Department receives the request. For credit card sales, refunds will be issued as credits to customer credit card accounts when possible.

Do LIRR tickets expire?

Tickets are valid for six months from date of sale and may be used by more than one person, even when traveling together. The following ten-trip ticket types are available: Ten-trip peak: Sold at the price of 10 peak one-way fares.

How do I contact MTA customer service?

For all MTA services, dial 511, the New York State transit and traffic line. To reach an MTA service, simply say (at any time) MTA or the service you are interested in: Subways and Buses, Long Island Rail Road, Metro-North Railroad, or Bridges and Tunnels.

Can you get money off of an expired MetroCard?

If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card.

How do I get a refund on an expired MetroCard?

Refunds are available for expired Fair Fares NYC MetroCards that have money left on the card when it expires. You must turn in your expired Fair Fares NYC MetroCard at any of the five Fair Fares NYC locations to request a refund. Any request for a refund must be made within 2 years of the card’s expiration date.

Who can ride the LIRR for free?

Save 50% off the adult Peak fare. Valid for 60 days (including date of sale). Children under age 5 ride the LIRR free at all times (no ticket required).  Up to four children (ages 5-11) ride for $1.00 each when accompanied by a fare-paying adult (18 years or older).

How do I file a complaint with the MTA?

How to Complain to the M.T.A.

1. Phone: There is a toll-free complaint line for buses, 1-888-692-8287; a general non-toll-free number, (718) 330-3322; and an emergency line for the M.T.A.
2. E-Mail: You can e-mail the M.T.A.

Can you check MTA MetroCard balance online?

Currently, the New York City Metrocard does not offer an online method for checking your card balance. If you need to access your balance, you’ll need to do so while at the subway station or using the bus. You can find these apps by searching “Metrocard balance tracker” in your phone’s app store.

Can I refund my MetroCard?

We don’t provide refunds for MetroCards while the transit system continues to operate. However, you still have options for using your card later.

Why do NYC MetroCards expire?

The millions that the MTA collects each year from expired MetroCards is considered fare box revenue, which the MTA pumps back into its system. Ortiz added that MetroCards have an expiration date because wear and tear on the cards can eventually render their magnetic strips unusable.

Is there a refund for a MetroCard?

We don’t provide refunds for MetroCards while the transit system continues to operate. However, you still have options for using your card later. What to do if… If you haven’t started using your Unlimited-Ride MetroCard, you can hang on to it and start using it anytime until the expiration date on the back of the card.

What to do when Your Pay Per Ride MetroCard expires?

If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. After that time, the expired MetroCard must be sent to MetroCard customer claims.

How can I stop receiving pre-tax MetroCards?

Other than damaged MetroCards and cards covered under the Balance Protection Program, we are unable to resolve any issues you may have with the pre-tax MetroCards you received through programs like WageWorks. To stop receiving a pre-tax MetroCard, you must contact the benefit provider directly to pause or cancel your enrollment.

What to do when your MetroCard is deactivated?

Reduced-Fare MetroCard. Call 511 and we will deactivate your MetroCard and send you a new one with the remaining fare value at the time of deactivation. Note that we don’t offer a temporary replacement. Allow two/three weeks to receive your replacement card.