How do I order a new Direct Express card?
How do I order a new Direct Express card?
If your card was lost or stolen, you will need to call Direct Express customer service at 888-741-1115, and your card will be replaced upon request. You get one free card replacement per year. After that, you are charged a $4 fee. If your card is about to expire, you will automatically be issued a new card.
Why is the Direct Express card not working?
Fraud or Suspicious Transactions First, the most likely reason why your Direct Express Card is not working is due to fraudulent or suspicious transactions on your card.
How do I speak to a live person at Direct Express?
In order to quickly reach a live person in Direct Express customer service, you need to dial 1-888-741-1115. Then select English (press 1), Spanish (press 2) or another language (press 3) to proceed.
How much is a replacement Direct Express card?
3. Fees
| The ONLY Fees You Can Be Charged | |
|---|---|
| Optional Service | Service Fee |
| Card replacement | $4.00 after one (1) free each year |
| Expedited delivery of replacement card | $13.50 each time |
| ATM cash withdrawal outside of the U.S. – Surcharge by ATM owner may apply | $3.00 plus 3% of amount withdrawn |
How do I get emergency cash from Direct Express?
How do I get emergency cash from Direct Express? You may pick up your money at any MoneyGram location in the U.S., U.S. Virgin Islands, or Puerto Rico. Almost all Walmart Locations have MoneyGram centers, making it easy for you to get access to your money.
How long does it take to get a replacement Direct Express card expedited?
Your new or replacement card will be mailed to you via USPS first class mail delivery and will arrive within 7 to 10 days. However, you can pay a $13.50 fee for expedited shipping. The fee will be deducted from your Direct Express debit card.
Why is my Direct Express card being declined when I have money?
If you have enough funds, the most likely reason why your Direct Express Card is not working is due to fraudulent or suspicious transactions on your card. The other possible reason why your Direct Express Card is not working is when the card is expired.
How do I dispute a direct express transaction?
1-866-569-0447 (for the hearing-impaired)…Prepare the following info to speed up the process:
- Your Direct Express card number.
- The transaction you want to dispute (date of the transaction, the amount spent, the vendor’s name and location)
- Your full name.
- Date of birth.
- Your Social Security number.
Can I get an advance on my SSI check?
We may pay a one-time emergency advance payment to an individual initially applying for benefits who is presumptively eligible for SSI benefits and who has a financial emergency. …
Can I get a cash advance with my Direct Express card?
Because your Direct Express MasterCard is a debit card without a line of credit, you won’t be able to obtain a cash advance unless you have sufficient funds on your account.
How do I file a lawsuit against Direct Express?
You can file a complaint to the Department of the Treasury about your experience with Direct Express by emailing them at [email protected]. Do not leave personal information in that email as the Department of the Treasury cannot help you with card-specific questions.
How long does a refund take on Direct Express?
How Long Does the Direct Express Refund Take? The information on how long a Direct Express refund takes is scarce. They claim a refund will be finalized within 30 days after returning the purchased items. There is no mention of how much time it takes to handle disputing transactions and fraudulent charges.
What to do if your direct express card has expired?
If you card has expired, you need to call customer service and get a replacement card mailed to you. Until your replacement card is received, you will not be able to use your Direct Express funds to buy anything.
Why is the magnetic strip on my debit card not working?
Magnets can damage the magnetic strip on a credit or debit card for the same reason they can damage old-school floppy disks. A generation of people grew up being told that magnets damage computers, so that’s hard to unlearn. But the chips themselves don’t use magnetics.
What happens when direct express blocks your debit card?
When Direct Express detects that there has been suspicious transactions on your debit card, they may temporarily block all new transactions on the card until they speak with you to determine what is going on with the card. You will have to call them and answer questions about activity on the card before they will unblock it.
Why is the chip on my credit card not working?
There can be many reasons why your card is not working. Sometimes the cause can be physical, and sometimes it’s technical. Let’s discuss some basic causes for your chip credit card malfunction:
Is there a new direct express card with Chip?
New Direct Express Card With Chip. If your Direct Express card has expired or you got a replacement card because your card was lost or stolen, you will notice that there is a new direct express card with chip.
If you card has expired, you need to call customer service and get a replacement card mailed to you. Until your replacement card is received, you will not be able to use your Direct Express funds to buy anything.
Why is my direct express card being locked?
Why is my Direct Express Card Locked? 1 Fraud or Suspicious Transactions. First, your Direct Express card may be locked because Direct Express may have noticed or suspected fraudulent activity on your card. 2 ATM Issue. 3 Reported Fraud. 4 The card is Report Lost or Stolen. 5 Card Has Expired.
What does a direct Express debit card look like?
As you will probably notice, the new cards look like your old Direct Express debit card, with one exception: it comes with a small square metallic chip on the front. That chip is what holds your payment data. Previously, that payment data was stored on the magnetic stripe on your old card.
