What is SFL in Salesforce?

Field Service Lightning (FSL), as you might know, is a Salesforce product that connects customers, workforce and products on a single platform to deliver exceptional on-site services. It also provides customer support team a chance to intelligently delegate work to Field Service technicians and monitor them constantly.

What is FSM in Salesforce?

At its core, FSM is simply any system that is designed to keep track of the various components of field operations. These components typically include inventory management, vehicle tracking, scheduling, customer portals, and more.

What does field service management do?

Field service management incorporates processes like assigning and scheduling work orders, dispatching workers to new assignments, communicating with field workers on the job, managing product inventory, and collecting data from the field.

What is field service support?

Field Service Support clients include manufacturing and engineering organizations that have installation requirements, significant unit volume or an installation base where maintenance spending may be high. When equipment downtime is critical, customers benefit from rapid response time.

What are the three parts of Salesforce Field Service lightning?

Field Service has three main parts that work together to give you a complete field service management solution.

Core Field Service features.
Scheduling and optimization from a managed package.
A mobile app for your mobile workforce.

What is Sales Cloud in Salesforce?

Salesforce Sales Cloud is a customer relationship management (CRM) platform designed to support sales, marketing and customer support in both business-to-business (B2B) and business-to-customer (B2C) contexts.

What is Schedulo?

The Deskless Productivity Cloud from Skedulo enables any company in any industry to schedule, manage, engage, and analyze their mobile workforce. The Deskless Productivity Cloud. Centrally manage your workforce and automate schedules. Empower employees with the right tools to maximize their time.

Who uses Fieldservice management?

Some examples of businesses that use this kind of software are companies in construction and utilities, health care assistance and home repairs. One of the major decisions for businesses that are looking to invest in field service management software is whether to deploy the software on-premise or in the cloud.

What is service cloud lightning?

Service cloud is an application within Salesforce that is geared toward making things easier for customer service by providing features such as: service console, case management, channels & digital engagement, and many more that will be outlined below.

How many clouds are there in Salesforce?

The resulting Salesforce platform, officially known as the Customer Success Platform, has spawned six production-ready clouds — and one in beta — for various operations within enterprises.

What are the features of Salesforce field service?

Meet the features of Salesforce Field Service. Reduce in-person visits by providing virtual support. Scale your field service with remote assistance. Allow customers to instantly book phone and video appointments through a customer portal.

Is there a free trial for Salesforce.com?

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How to improve first time fix rates with Salesforce?

Customize the app to improve first-time fix rates by attaching relevant specs, knowledge articles, timesheets, and inventory before workers enter a job site. Make data-driven decisions faster. Use Field Service Analytics to give your managers and dispatchers easy, real-time visibility into operational performance and KPIs, from any location.