What is an OCB at Taco Bell?
What is an OCB at Taco Bell?
Order-confirmation boards
Order-confirmation boards (OCB) remain a polarizing tool in the quick-serve industry. The data is all over the map for OCB implementation, with 84.8 percent of Taco Bell locations featuring the technology on the high end and 7.3 percent of Dunkin’ restaurants on the low.
What is an order confirmation board?
Order confirmation boards and order confirmation systems give your customers visibility into their order, taking the guesswork out of placing an order and ensuring they’ll receive the menu items they want.
Is there a significant difference in order accuracy between restaurants with and without order confirmation boards?
For restaurants with order-confirmation boards, 1169 of 1327 visits (88.1%) resulted in accurate orders. For restaurants with no order confirmation board, 655 of 726 visits (90.2%) resulted in accurate orders.
What is a good drive-thru time?
The 2018 Drive-Thru Study: Speed of Service
| chain | average time in seconds |
|---|---|
| KFC | 218.95 |
| McDonald’s | 273.29 |
| Taco Bell | 236.50 |
| Wendy’s | 226.07 |
Is there a significant difference in order accuracy between restaurants?
For restaurants with order-confirmation boards, 1169 of 1327 visits (88.1%) resulted in accurate orders. For restaurants with no order- confirmation boards, 655 of 726 visits (90.2%) resulted in accurate orders.
What is the slowest drive-thru?
Chick-fil-A
Last year, we let you know that Chick-fil-A’s drive-thru was the slowest in the industry, with an average speed of 322.98 seconds per order. Despite being called out by everyone from NBC to CNN, Chick-fil-A hasn’t turned it around at all this year.
What is the fastest drive-thru in the world?
KFC Has The Fastest Drive-Thru, Chick-Fil-A The Slowest: Study
- Hardee’s – 321.6.
- Carl’s Jr. 341.6.
- Burger King – 344.3.
- McDonald’s – 349.3.
- Dunkin’ – 351.7.
- Wendy’s – 358.7.
- Arby’s – 394.2.
- Chick-fil-A – 488.8.
What percent of fast food orders are wrong?
Taco Bell had the highest beverage inaccuracy, with about 48 percent of its inaccuracies related to the beverage, but the brand led entrée accuracy with only about 15 percent of its inaccurate orders being the entrée….Drive-Thru Accuracy Declines After Two-Year Improvement.
| chain | order accuracy percent |
|---|---|
| KFC | 66.1 |
| McDonald’s | 84.8 |
| Taco Bell | 83.6 |
| Wendy’s | 87.3 |
What is drive-thru accuracy?
The average total time spent in the drive-thru lane increased by more than 25 seconds from a year ago to 382 seconds. Compared with pre-pandemic times, that’s nearly a minute longer. Order accuracy dropped to 85% this year from 87% in 2020.
Why does Chick-fil-A take forever?
One simple reason: Chick-fil-A restaurants serve more customers, with testers counting nearly three times as many vehicles in the chain’s lines than the industry average. While Chck-fil-A might take longer to get food into customer’s hands, customers were happiest with what they got.
Why did Chick-fil-A Stop drive-thru?
Not so at Chick-fil-A. The chain stands out from the drive-thru crowd in large part thanks to its workers with iPads who take orders from cars even before they reach the window. At Chick-fil-A, ordering and delivery are “zones,” not set locations. However, these changes can make workers’ jobs harder.
What is the slowest fast food restaurant?
Chick-fil-A was the slowest in the study, with an average drive-thru time of 322.98 seconds — almost five and a half minutes. Wendy’s, Carl’s Jr. and Burger King were other speedy servers.
