How do I add categories in Spiceworks?

How do I add categories in Spiceworks?

Otherwise, if you want to create category, you can go to: Settings>Advanced Options. In the Standard Attributes section there is a line for Ticket Categories. Navigate to Settings → Advanced & International OptionsUnder Standard Attributes, find the row headed by “Category” that applies to Tickets.

How do I create a ticket in Spiceworks?

Tickets can be submitted through a user portal….Submitting tickets via email

1. Send an email to the dedicated email address you choose (e.g. [email protected]).
2. Enter a summary of the problem in the subject line of the email (Spiceworks will use this to populate the ‘summary’ field of the help desk ticket).

What is a ticket category?

Ticket categories are support topics that are presented to users so they can more easily choose the area with which they need help.

How do I change a ticket in Spiceworks?

8 Replies. You should be able to just click on the Edit button to the right side of the ticket details and be able to edit every field (including the main ticket contents).

How do I create a user portal in Spiceworks?

The user portal in Spiceworks gives you complete control over what is displayed to your users….Step 2: Set Your Preferences For The User Portal Look

1. Choose whether you want your boxes to have borders.
2. Select the color scheme you want.
3. Upload an image to be displayed in the portal.
4. Set a name for the User Portal.

How do I change my Creator in Spiceworks?

On the ticket, click the “Details” tab. Then, click the pencil icon next to creator to change the creator to the user.

What is ServiceNow ticketing?

ServiceNow is a ticketing system for resolving everyday internal IT issues. It is an ITSM system which handles all aspects of IT Services. Instead of having to contact the IT department, employees can submit a ticket to the software and wait for updates.

Is Spiceworks ticketing system free?

Spiceworks software is free. No admin limit. No ticket limit.

How do I add a user in Spiceworks?

So the new user will need to be on your network with access to your Spiceworks installation in order to accept the invitation.

1. Navigate to Settings → Help Desk → User Accounts.
2. Click the Add User button.
3. Enter the name, email address and role.
4. Click the Invite button.

How do I change my user portal in Spiceworks?

Log into Spiceworks as an admin, then click on the “user portal” tab and choose “customize.” This allows me to customize the page or pages that the user sees once they are logged in.

Is ServiceNow just a ticketing system?

ServiceNow is a ticketing system for resolving everyday internal IT issues. Its unique delivery model offers a ton of benefits, the majority of which involve saving resources and streamlining solutions delivery. It is an ITSM system which handles all aspects of IT Services.

Where are the ticket rules settings in Spiceworks?

The Rules area of the ticket rules settings is where you set what Spiceworks will watch for in a ticket. You can monitor the following areas: Category – Trigger the rule if the ticket matches one of the category entries. You can edit the categories available via Settings -> Help Desk -> Custom Attributes.

How does a Triager work in Spiceworks?

After learning of a new ticket, a triager will log in to the Spiceworks system to view it. After reading the ticket and seeing who currently has tickets assigned to them, the triager will decide who the best tech to complete the ticket is.

How to create tickets on prem help desk Spiceworks?

Once your help desk has been configured, anyone can create tickets via their web browser by doing the following: Using a web browser, navigate to http://spiceworks-host:port/portal (where “spiceworks-host” is the name of the device where your Spiceworks Help Desk (On-Prem) is installed).

How can I get back to Spiceworks help desk?

Click anywhere on the drop down and select Help Desk to get to the helpdesk area. Because some of the sections of the site are hosted by Spiceworks on their website and some are hosted locally on Duke servers, sometimes it can be hard to get back to the helpdesk. When in doubt, use the website URL to return.