How do I contact DEWA?

For other services or inquiries, please contact DEWA Customer Care Centre through email [email protected] or on 04-6019999.

What is DEWA contract number?

The Business Partner Number/ Contract Account Number unique identification for every DEWA customer. It can be located on your bill.

How do I complain to DEWA?

Inform us by email on [email protected] or phone on +971-4-601-9999.

How do I dispute a DEWA bill?

If you still believe your bill is unreasonably high, you can file a complaint through the DEWA Website, smart app (available for Android and iPhone devices), emailing at [email protected] or by calling 04 6019999. It takes three working days to receive a response or resolution from DEWA.

How do I cancel my DEWA and get deposit back?

Online Procedure

Step 1: Log in with User Id and password.
Step 2: Select the contract account.
Step 3: Select refund option.
Step 4: Enter required information.
Step 5: Submit request.

How do I transfer my DEWA account to another person?

Online Procedure

Step 1 : Submit: Fill in the online application form by entering the below details: Ejari number of your new premises and premises number.
Step 2 : Notification: SMS and Welcome Email with your DEWA account & premises details and link for online login will be sent. Last update on 11 October 2019.

What is the Ejari number?

If you need information or have any queries, you contact the authorities on: +971-800-4488.

How do I change my DEWA email?

Procedure through Customer Care Centre:

Sending email to Customer Care Centre with the new information customer wants to update to [email protected] .
Customer will receive reference number through email and SMS to review service status.
Information will be updated within 3 days.

How can I get my DEWA number from premise number?

Both the Account number and premise number are available on your previous DEWA bills.

Visit DEWA view bill enquiry page.
Enter your account number or premise number.
Click on Enquire.

How long does it take to cancel DEWA?

around 24-hours
HOW LONG DOES IT TAKE TO DISCONNECT DEWA ACCOUNT? It takes around 24-hours for DEWA to process your DEWA disconnection request. The system should send a final bill 24-hours after the request submission.

How much does it cost to transfer DEWA?

AED 600 for connecting and disconnecting Electricity & Water (large meters). AED 10 for registration for activation. AED 20 for knowledge fee. AED 20 for Innovation fee for activation and deactivation of electricity/water.

Is DEWA transferable?

DEWA Launches ‘Move To’ Service for Moving from One Property to another in Dubai. Additionally, customers can transfer their deposit and data, when moving from one property to another, within Dubai, by submitting an Ejari contract, without the need to submit any additional documents, or visit DEWA offices.

https://www.youtube.com/watch?v=Thjs9Yzpwd4

How do I contact DEWA?