Common questions

Can I get compensation for a delayed flight?

Can I get compensation for a delayed flight?

If you are connecting on a different airline, airlines are not required to provide compensation if a delay on the first flight causes you to miss your connection. However, if your first flight is delayed for more than 3 hours, you may be entitled to compensation from the airline that caused the delay.

Can you get compensation if your flight is delayed for 2 hours?

You’re legally entitled to get compensation if the cancellation is the airline’s responsibility and both the following apply: the replacement flight delays your arrival by 2 or more hours.

What are the rules for flight delay compensation?

U.S. flights: maximum compensation by type of delay

New flight arrival time Compensation (% of ticket price)
Within 1 hour of original arrival None
Between 1 and 2 hours after original arrival (1 to 4 hours for international) 200%
More than 2 hours after original arrival (more than 4 hours for international) 400%

What happens if an airline won’t pay compensation?

Take the airline to court If the airline has denied your compensation, the next step is to take them to court. There are lawyers that specialise in air passenger rights that may be happy to help you with your case.

How do I claim compensation for Cancelled flight?

If the flight was cancelled within 72 hours of departure, passengers had to call the airline or visit one of the ticketing offices to file the claim. In case the booking was made through a travel portal, passengers had to contact the respective company to process the refund.

How late does my flight have to be to get compensation?

Under EU law carried over into UK legislation, you can claim compensation for flights delayed by 3 hours or more. Passengers are legally entitled to up to £520 compensation if they arrive over 3 hours late at their destination and the airline is responsible for the delay.

Can I claim if my flight is delayed by 5 hours?

Once the delay at departure has reached 5 hours, you then have a choice: either keep waiting and take your flight, or abandon your flight. Whichever option you choose, know that after a 5-hour delay, the airline must grant you: a full refund if you haven’t travelled yet (this is the start of your trip), OR.

How do I ask for airline compensation?

  1. Keep all your travel documents.
  2. Inquire about the reason for the delay.
  3. Ask the airline for a meal and refreshment.
  4. Wait at the airport or require the airline to provide you with a hotel and taxi.
  5. Keep your receipts.
  6. Do not accept any offer.
  7. Check out the time of arrival at your final destination.

When should an airline compensate you?

In the United States, airlines are not required to compensate passengers when flights are delayed or cancelled. Compensation is required by U.S. law only when certain passengers are “bumped” from a flight that is oversold.

Can you complain about delayed flights?

The first thing you should do when filing a claim for compensation for a delayed, canceled, or overbooked flight is to contact your airline. You can do this by calling them, writing to them, or asking a gate agent for the best method to file a complaint.

What to do if my flight is delayed and I have a connecting flight?

If the missed connection is the airline’s fault (a delayed initial flight due to mechanical problems, for example), the airline should rebook you on the next available flight. If the next outbound flight is the following morning, the airline should either book you on another airline or provide accommodations and meals.

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Ruth Doyle