How do I complain about ScS?
How do I complain about ScS?
Customer services
- Customer services: Customer Support. 0191 521 9521. (Monday to Friday 9.00am – 5.30pm) [email protected].
- Online sales team: 0800 731 0048. (Monday to Saturday 9.00am – 9.00pm, Sunday 10.00am – 8.00pm)
- Aftercare. 0191 521 9521 [email protected].
How long should a ScS sofa last?
With our market-leading 20-year guarantee you can sit back and relax, knowing that your ScS sofa and/or chair is covered against manufacturing defects….What’s covered and for how long?
| Product/component | Guarantee period |
|---|---|
| Frame | 20 years |
Can I cancel my suite from ScS?
Where you have the right to cancel this contract as set out above, you can exercise the right to cancel within the cancellation period by phone, email or post; Call 0800 731 0048; Via our Customer Contact Form: https://enquiries.scs.co.uk/; or. Via post, 45-49 Villiers Street, Sunderland, SR1 1HA.
Are ScS sofas made in China?
As one of the UK’s leading sofa and carpet retailers, we’re passionate about offering customers the best combination of value-for-money and product quality. We’re proud to produce many of our sofa ranges in Britain, supporting UK businesses and offering shorter delivery times.
Is ScS a member of the Furniture Ombudsman?
A furniture company based in the North East is not a member of the industry’s ombudsman service. ScS has refused to join the Furniture Ombudsman which offers extra protection to customers. The company, which is based in Sunderland and has branches all over the country, says it prefers to deal with complaints by itself.
Is ScS regulated?
Our registered office is at 36 Creek Road, London SE8 3FN and Len Crowder and Tony Crowder are the Directors. SCS Law is authorised and regulated by the Solicitors Regulation Authority (SRA). Terms and Conditions for use of the SCS website.
How long should a good leather sofa last?
How long does leather furniture last? With normal use, a low-end sofa with typically last 2-5 years. A Currier’s quality leather sofa can last 25 years or more. That means you would have to replace a low-end sofa 5 times or more when compared to the longevity that a Currier’s sofa provides.
Why is my sofa sagging?
A sagging couch could be the result of worn out cushions, old springs, or a bad frame. If the problem is the cushions, you’re in for an easy fix. If the cushions seem fine upon inspection, you may have to replace the springs or the frame. Depending on the level of damage you may need to replace the entire couch.
Is ScS going into liquidation?
The beleaguered furniture retailer ScS has been sold to a US private equity company after it became the latest retailer to fall into administration. The deal means that the 96-store retailer’s stores will stay open, saving 1,300 jobs, but shareholders are likely to be left with nothing.
How much does it cost to dispose of a couch UK?
Most local councils provide a sofa collection service, and this can cost anywhere between £23 to £63, depending on the size of your sofa and your location.
Who are ScS owned by?
Sun Capital Partners
In order to generate a significant cash investment, both immediate and long term, ScS was sold to Sun Capital Partners in July 2008. Under new ownership, ScS increased their share of the upholstered furniture market from 5% in 2009 to 7.9% in 2013.
Which country makes the best sofas?
Top Furniture Exporting Countries
- Italy ($14.4 Billion USD)
- Poland ($11.9 Billion USD)
- United States ($11.8 Billion USD)
- Mexico ($9.7 Billion USD)
- Vietnam ($6.7 Billion USD)
- Canada ($4.9 Billion USD)
- Czech Republic ($4.4 Billion USD)
- The Netherlands ($4.2 Billion USD)
What was the best experience with ScS Sofas?
The only good experience we had with SCS was the delivery. Both drives where excellent and worked really hard to get the suite into the house which was no easy job. They persevered and were very reassuring, courteous and kind. They ensured my dad was happy with where the suite was positioned and that the cushions and legs were secured properly.
Is there any problem with SCS furniture delivery?
ScS suppliers are among those affected. We’re really sorry. If you’re waiting for your furniture, please rest assured that we will contact you as soon as it has arrived in our distribution centre to confirm your delivery slot.
How can I get in touch with SCS?
At ScS we aim to deliver excellent service, value and quality through the passion and care of our customers and have dedicated departments for all enquiries. If you have a question or wish to get in touch, we recommend you do so by using our customer contact form.
Why is my ScS Sofa out of shape?
SCS fitters butchered the one together bending the inner recliner mechanisms. The frames were misaligned so when bolted together resulting in the sofa being all out of shape and symetry, thus wobbles about like a rickety old chair. I do not know what extent the damage is to the frame and mechanisms and i will not use it.
