When did you deal with a difficult customer?
When did you deal with a difficult customer?
Tell me about a time when you ensured that a customer was pleased with your service. Your answers should explain how you approach challenging situations with difficult customers, how you would deal with hypothetical customer service situations, and how you have dealt with difficult customers in the past.
Can a company be immune to difficult customer service situations?
While no company is immune to difficult customer service situations –the fact is that you can take steps ahead of time to help mitigate problems.
When to bend the rules in customer service?
In most cases, your customers’ requests for you to ‘bend the rules’ are for simple things that would go a long way toward improving their experience. For this reason, consider giving your reps the power to bend the rules for reasonable requests that they feel can be met without too much difficulty.
What can you do about a rude customer service operator?
For example, there is nothing that you can do to reverse the emotional effects of having the customer’s call being answered by a rude customer service operator. The damage has occurred and the bad experience is not easily forgettable.
Do you have to deal with difficult customers?
No matter where you fall on the chain of command, it is likely you will have to deal with a difficult customer situation. If these tough situations make you feel uncomfortable, not to worry. We have a list of tips to help turn those difficult conversations into loyal customers.
How to deal with a customer who is upset?
Apologize to the customer, let them know you are placing a refund request, and let them know how long it should take before they see the money back in their account. This is a unique situation in that the customer might not be upset with your product or service.
What should I do if my customer refuses to calm down?
If your angry customer refuses to calm down, then kill them with kindness. Be sincere, respectful, and understanding. Show sympathy for their situation and express empathy for their frustration.
When to get angry with a rude customer?
When you are speaking with rude or angry customers, it is a natural reaction for you to want to get angry in return—but you are at work and you cannot let that happen. Below are seven tips on how to handle angry customers, whether it be on the phone, on a live chat or live help session, or anything else, all without losing your cool.
