Common questions

Does 911 Assist cost money?

Does 911 Assist cost money?

There are no subscriptions required to use the feature; however you do need to choose to set the feature to ON prior to an accident in order for 911 Assist to be available during the event.

What happens if you accidentally send an emergency SOS?

If you send an SOS, like misdialing and getting 911, emergency services will be notified. If you cancel your call, you will receive a visit from a law enforcement office to check to see if you are okay anyway.

Can you use 911 Assist to call 9-1-1?

911 Assist can call for help, even if you can’t. If you are involved in an accident that deploys your vehicle’s airbags—or, in some vehicles, activates the emergency fuel pump shut-off—911 Assist can use your Bluetooth-paired and connected phone to immediately place a call to a local 9-1-1 Call Taker.

How does 911 Assist work in a car?

911 Assist can call for help, even if you can’t If you are involved in an accident that deploys your vehicle’s airbags—or, in some vehicles, activates the emergency fuel pump shut-off—911 Assist can use your Bluetooth-paired and connected phone to immediately place a call to a local 9-1-1 Call Taker.

Are there any problems with misuse of 911?

Misuse and abuse of 911 shares some similarities with the problems listed below, which require their own analysis and response. This guide does not address these problems: multiple 911 calls about the same incident, such as multiple calls about a traffic accident; and

How do you cancel a 911 Assist Call?

“SYNC will attempt to call 9-1-1. To cancel the call, press and hold the Phone button.” Unless you press the Phone button to cancel within approximately 10 seconds, SYNC will make the call and inform you that: “A 911 Assist call is being placed. SYNC will speak to the 9-1-1 Call Taker first before opening the line. Please wait.”

Do you have to enable 911 Assist on your phone?

911 Assist is set to Off by default, so you must initially enable the feature in order for SYNC to be able to place an emergency call in the event of an accident. If you haven’t already, pair your mobile phone with SYNC.

“SYNC will attempt to call 9-1-1. To cancel the call, press and hold the Phone button.” Unless you press the Phone button to cancel within approximately 10 seconds, SYNC will make the call and inform you that: “A 911 Assist call is being placed. SYNC will speak to the 9-1-1 Call Taker first before opening the line. Please wait.”

How does 911 Assist work with Ford SYNC?

Once connected to 9-1-1, SYNC will inform the Call Taker that a Ford vehicle has been in an accident and it will also provide the Call Taker with the option to retrieve GPS information about your vehicle’s location. Once this information is delivered, 911 Assist will open the line so that you can have a hands-free conversation with the Call Taker.

What to do if you have a problem with your Porsche 911?

If your 911 has mechanical issues that don’t appear here, simply drop us an email via the forms or pop-up contact and we’ll do our best to share a solution with you. Clicking on a heading gives you more detail.

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Ruth Doyle