How long should you wait for a response email?
How long should you wait for a response email? Once you put a system into place, we recommend waiting at least 48 hours from your original send time and then schedule out your follow-ups from there. Why don't we recommend sending out your email within 24 hours of the last one? What is an acceptable time to respond to a customer's email or Enquiry? Businesses should target a response time standard of 1 hour, with 15 minutes representing world-class service. A one hour response time may be adequate for most customers, but 17 percent still want to hear back more...