Do you need to ask the right questions to solve a problem?
Do you need to ask the right questions to solve a problem? Many organizations need to become better at asking the right questions so that they tackle the right problems. I offer here a process for defining problems that any organization can employ on its own. What makes a company solve the right problem? First, it rallies the organization around a shared understanding of the problem, why the firm should tackle it, and the level of resources it should receive. Firms that don’t engage in this process often allocate too few resources to solving major problems or too many to...